On-Demand Guide to In-App Chat

Boost your average order value and transactions by scaling communication with in-app messaging

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A guide to implementing chat for on-demand platforms and marketplaces

Whether they’re hailing a ride, ordering a burger or moving a couch, today’s consumers expect near-instantaneous service and on- demand messaging at their fingertips.

In this mobile world, user experience is king. Customers want personalized, convenient relationships with their favorite brands.

Inside this eBook you will find the tools to help build your in-app chat strategy while enhancing your customer relationships:

  • Benchmarks and KPIs for measuring chat and messaging impact

  • A recommended, step-by-step game plan for implementing your in-app messaging functionality

  • Suggested chat features based on your customers’ unique needs

Learn how to drive more engagement and gross transaction value with in-app messaging

Whether they’re hailing a ride, ordering a burger or moving a couch, today’s consumers expect near-instantaneous service and on- demand messaging at their fingertips.

In this mobile world, user experience is king. Customers want personalized, convenient relationships with their favorite brands. Ideally, these experiences also require little to no friction.

But from technical errors to traffic jams, your company can’t control every variable. That’s where in-app chat and messaging can make the