How patient-centered communication can help deliver better personalized care
Research increasingly shows that patient satisfaction is strongly linked to communication between healthcare providers and their patients. A global study conducted by FICO found that 80% of people would like to use their mobile phones to interact with healthcare providers. Doctors, nurses and administrators also see the clear benefits of asynchronous communication from their smartphones: It’s easy, convenient and effective.
But for healthcare organizations to give both patients and providers the communication channel they want, they need a messaging and chat solution that is both easy to use and HIPAA compliant. Therefore, it’s essential that healthcare organizations find a communication solution that is already HIPAA compliant to prevent these PHI breaches before they occur.
In this guide you will learn:
How to balance the risks and benefits of HIPAA compliant SMS
The role of HITECH in patient communication
How to choose a HIPAA-compliant communication channel that best fits your needs
Learn how to drive more engagement and gross transaction value with in-app messaging
Whether they’re hailing a ride, ordering a
burger or moving a couch, today’s consumers
expect near-instantaneous service and on-
demand messaging at their fingertips.
In this mobile world, user experience is king. Customers want personalized, convenient relationships with their favorite brands. Ideally, these experiences also require little to no friction.
But from technical errors to traffic jams, your company can’t control every variable. That’s where in-app chat and messaging can make the